Privacy Policy

At Ankara Motors, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that you provide directly to us, information that is automatically collected when you use our services, and information from third-party sources. The types of information we collect include:

1.1 Personal Information

Personal information refers to data that can be used to identify you personally. This includes:

• Name, address, email address, and phone number
• Date of birth and identification documents when required for vehicle purchases or financing
• Payment information, including credit card details and billing addresses
• Driver's license information for test drives and vehicle purchases
• Employment and income information for financing applications
• Insurance information related to vehicle purchases and services

1.2 Vehicle and Service Information

We collect information related to your vehicle ownership and service history, including:

• Vehicle identification numbers (VIN)
• Vehicle purchase and ownership history
• Service and maintenance records
• Warranty information and claims
• Parts and accessories purchases

1.3 Automatically Collected Information

When you visit our website or use our digital services, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information, including operating system and device identifiers
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and navigation patterns
• Cookies and similar tracking technologies (see our Cookie Policy for more details)

1.4 Third-Party Information

We may receive information about you from third parties, including:

• Credit reporting agencies for financing applications
• Insurance companies for claims processing
• Marketing partners and data providers
• Social media platforms when you interact with our social media content

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

We use your information to:

• Process vehicle purchases, leases, and financing applications
• Schedule and manage service appointments
• Provide customer support and respond to inquiries
• Maintain service records and warranty information
• Improve our website, products, and services
• Develop new products and features

2.2 Communication

We use your contact information to:

• Send you important information about your vehicle, purchases, or services
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent, where required)
• Notify you about vehicle recalls, safety information, and service reminders
• Send newsletters, promotional offers, and special event invitations

2.3 Legal and Safety Purposes

We may use your information to:

• Comply with legal obligations and regulatory requirements
• Respond to legal processes, such as subpoenas or court orders
• Protect our rights, property, and safety, as well as that of our customers and others
• Investigate and prevent fraud, security threats, or other illegal activities
• Enforce our terms and conditions and other agreements

2.4 Business Operations

We use information for business purposes, including:

• Analyzing customer preferences and trends
• Conducting market research and surveys
• Managing our business operations and administrative functions
• Processing payments and managing financial transactions
• Preventing fraud and ensuring security

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• IT service providers and cloud hosting services
• Marketing and advertising agencies
• Customer service and call center providers
• Shipping and logistics companies
• Credit reporting and verification services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Partners

We may share information with business partners, including:

• Authorized dealerships for sales and service coordination
• Insurance companies for claims processing
• Financing partners for loan applications
• Warranty and extended service plan providers

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Respond to regulatory inquiries or investigations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

3.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication mechanisms
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

5.1 Access and Correction

You have the right to access and correct your personal information. You can update your information by contacting us or through your online account, if available.

5.2 Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that may require us to retain certain information.

5.3 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting us directly to update your preferences
• Adjusting your account settings, if available

5.4 Cookies and Tracking

You can manage cookies and tracking technologies through your browser settings. See our Cookie Policy for more information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Factors that influence retention periods include:

• The nature of the information and the purpose for which it was collected
• Legal and regulatory requirements
• Contractual obligations
• Ongoing business needs
• Statutes of limitations for potential legal claims

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. When we transfer information internationally, we take appropriate measures to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ankara Motors Privacy Office
Oba, 225. Sk., 07460 Alanya/Antalya, Türkiye
Email: [email protected]
Phone: +90 538 232 3469

We are committed to addressing your concerns and will respond to your inquiry in a timely manner.